Why this status
Current evidence
Cataloged and approved; diagnostic scope and support workflow are not implemented.
Operations // current status
Technical Support AgentPlanned
Provides structured troubleshooting and operator-approved remediation guidance.
Launch truth
Planned
Approved roadmap capability; visible for planning and demand signals, not sold as working functionality.
Next activation gate
What moves it forward
Define safe diagnostic boundaries and validate one test incident.
Capability surface
Designed to handle
Issue triageTroubleshootingDiagnosticsEscalation
Bring this agent online.
AMS promotes agents one at a time only after the named activation gate passes in production.